I recently ordered a customised jumper from Hoodies and due to a mistake, it initially arrived with someone else’s name on it. I reached out via email and the team responded quickly and professionally. They promptly corrected the error and sent me the right item. I’m absolutely delighted with my order — the size, colour and custom design are exactly what I wanted. Thank you, Hoodies, for your excellent customer service and quality product!
Perfect navy blue as I ordered and beautifully designed beyond my expectations. Thank you
Excellent quality, great design, only problem for me was I couldn't remember what I wrote to be printed, as my name was spelt wrong on the back, it was meant to be Bridgewater-Waite 1, but it said bridgewater-water 1. i didn't mind so much but might have to try get another.Thanks Hoodie Hero.
I love the quality of the fabric, the colour was spot on, 👌, I would have given a 5 star rating if ther were more font style choices.
I like the fabric they used to make this hoodie, it’s very soft yet very durable.
Too small
Dear Kai,
Could you please tell us what is too small? Is it the size of the hoodie?
Our perfect quality hoodies arrived EXACTLY two weeks after the order was placed and they were delivered right to our doorstep in Kampala, Uganda. They are gorgeous and I can't wait to show out in my branded hoodie.
I hate the Color. What I ordered and what I received are two different colors. Not wearable.
Dear Judy,
Thank you for reaching out and sharing your feedback with us. I’m truly sorry to hear that the color of the item you received does not match your expectations or what you ordered. This is not the experience we want you to have.
We strive to ensure our products meet your expectations, and it’s clear we fell short in this case. To make things right, I’d like to offer the following solutions:
We can send you the correct item in the color you originally ordered, free of charge.
If you prefer, we can process a full refund once the item is returned. Can you make a photo of the received item and send it to our email address.
Please let us know which option works best for you, and we’ll provide the next steps to resolve this as quickly as possible.
Thank you for your patience and understanding. We value your feedback, as it helps us improve. Please don’t hesitate to reach out with any further concerns.
The softest, comfiest hoodie I’ve ever bought! Love it :))
Great choice of colours. The text and prints could be of better quality. The material could be a little thicker. Other than that, I loved the hoodie
This is a quality product that looks great. The customisation options were brilliant and it arrived quickly. I would definitely recommend this hoodie to anyone looking to commerate their time at university.
Lovely surprise ordering the hoodies I bought two and was impressed by the excellent service and quality of hoodies received. I would certainly order again ..
The embroidery is spot on, and the hoodie feels great to wear. It’s not quite as heavy as I’d like, but still a solid product overall.
The color selection is amazing! I chose the Arctic White with bold lettering, and it’s such a stylish and standout piece. 10/10!
I customized my hoodie with my initials and graduation year, and it turned out perfect. The process was super easy, and the delivery was faster than expected.
The hoodie is fantastic, but I noticed a small smudge on the print. Customer service offered to replace it quickly, so I’m happy overall.
his hoodie is now my go-to for lectures and hanging out with friends. The design looks even better in person, and it’s so warm and cozy. Love it!
The hoodie fits like a dream—snug but not too tight. The fabric is super soft, and it holds up well after washing. Highly recommend!
The color options are amazing, and the hoodie I received was exactly as shown on the website. I only wish there were more size options for taller people.